30 Seconds to Customer Greatness
So, today’s lesson is this: Is it really possible to achieve a culture of customer greatness in just 30 seconds? Let me put it to you this way. When you meet someone new how long does it take for you to size up that person? 15 seconds? 30 seconds? Or how about the reverse, how long does it take other people to form an opinion about you in 30 seconds? For those of you who say, “I don’t care what people think about me” then I’d urge you to consider the value of 30 seconds.