Ross Shafer is a motivational keynote speaker and consultant on the subjects of Staying Relevant as a company and as a leader. His books (and speeches) on Accountability, Customer Empathy, and Growing Market Share are in high demand by Fortune 1000 Companies – and leading trade associations.

Below are video clips from some of Ross’s Events. Ask Ross how he can customize the content of his keynote speech for your group. Click the button below to see more videos on Ross Shafer’s YouTube channel.

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Customer URGENCY is the New Service

Competitors Hiding in Your Blind Spot

Customer Experience Has Become Digital

The Ultimate Customer Service Story

Ross Shafer: Best Emcee for Your Event