Last Call (Digital Download)


Frustrated by poor telephone customer service, comedian Ross Shafer enrolls in some intense training from a professional telephone answering center; thinking “how hard could it be?” After his training, feeling inspired and confident, Ross then convinces the owner of a mail order company to let him “telephone train” one of their warehousemen, Mike, during their lunch hour.

Reluctantly, the owner agrees. But before Mike gets the hang of it, he stumbles through a series of funny foul-ups and faux pas-proving that great telephone customer service takes great skill.

Together Ross and Mike experience the ten crucial do’s and don’t of Basic Telephone Courtesy, the five essential elements for Taking Phone Orders and Greeting Sales, and a surefire three step formula for Handling Angry Customers.

Length: 22 minutes

Peer Pressure (Digital Download)


Peer Pressure is a peer-to-peer conflict resolution video that teaches co-workers how to settle work and personality conflicts when there’s no manager or supervisor around. Also great for internal customer service.

Ross Morgan, has worked many jobs but can’t figure out why he can’t get along with his co-workers…until he realizes that “everything we ever learned about getting along with people we learned at home.” Ross finally succeeds with his peer after he applies those elementary principles he learned while growing up.

Length: 17 minutes

Home Away from Home (Digital Download)


Home Away from Home is a work/life balance training film depicting the life of a man who is the perfect citizen and manager while he is at work. (His home away from home) He is caring. He is patient, considerate, and fair. But he is a far different person at home with his own family. What this manager needs to do is transplant his work habits…to his home life.

In the end, he sees the improved consequences of a balanced life.

Length: 12 minutes

Watch This (Digital Download)


Out in the Nevada desert is a small watch store full of so much energy that they sell more watches than anyone, anywhere. This fast paced, 13 minute video covers a day in the life of this unusual company and its formula for winning customers.

Length: 13 minutes

Citizen $ayles (Digital Download)


Citizen Sayles is a one-of-a-kind training film!

Your staff will enjoy unraveling the mystery along with Wally Perkins; they will also find the training points to be solid and extremely entertaining. The sets, costumes, actors, makeup, music, score, period props and effects will delight trainers and trainees alike. They’ll want to watch this film over and over again.

Length: 23 minutes

The Customer Talks Back! (Digital Download)


Shot entirely “on the street” and in shopping centers, this customer service video features the honest opinions of…Your Customers!

What do they expect from you? What makes them loyal? What sends them out the door angry? You’ll hear their very candid turn-ones and turn-offs.

Length: 11 minutes

Nobody Moved Your Cheese! (Digital Download)


How dare I challenge you to ignore the advice of your friends, your family and your loved ones? What gives me the right to encourage you to question the wisdom of relationship Diva, Dr. Laura, or the motivational maven, Tony Robbins, or even the former field general of GE, Jack Welch? Worse, how could I possibly pick on the nice man whose asked millions of people worldwide the question, “Who Moved Your Cheese?”

Laugh it Off (Digital Download)


Laugh It Off is a humor in the workplace training film that you will find fun and informative. We all know that humor has the amazing ability to lift spirits and create a more productive work environment. Humor is especially relevant these days considering our lightning paced, multi-tasking workplace. In an E-Communication world where emails, text messaging, voice mail, and Twittering keep us in “Contact” with our co-workers, humanity can suffer from a lack of caring and empathy. Humor has often been called, “The Human Race’s Lifeblood.” Well, if humor is the lifeblood of humanity (and morale), then, this short film is sure to provide a much needed “transformation.”

Length: 19 minutes

Customer Empathy (Digital Download)


Customer Empathy is NOT a Customer “Service”

You are about to learn something shocking. Your customers, your clients, your patients, and your employees are often feeling vulnerable, helpless, anxious, embarrassed, and out of control. These days, the world is so complex they need you to ease their fears about buying your products and services. They need you to be an empathetic, trusted adviser who understands their point of view…not merely a person who completes the transaction.

This eye-opening video has the power to forever change your culture from “transactional”…to emotionally profitable.

Length: 11 minutes

The Stand Up Comedy Years (Digital Download)


From 1980-1993 Ross Shafer crafted a successful career as a stand-up comedian. After winning the Seattle International Stand Up Comedy Competition in 1983, Ross went on to headline all of the major comedy clubs in America. He also became a casino favorite at Harrahs, Caesar’s Palace, The Riviera, Trump’s Taj Mahal, and Resorts International. During this time, Ross was a frequent guest on “Evening At the Improv” “The A-List” “Comic Strip Live” “and “Caroline’s Comedy Hour.” We know you will enjoy Ross Shafer’s clean yet irreverent humor; which is suitable for family viewing.

Length: 24 minutes