Frustrated by poor telephone customer service, comedian Ross Shafer enrolls in some intense training from a professional telephone answering center; thinking “how hard could it be?” After his training, feeling inspired and confident, Ross then convinces the owner of a mail order company to let him “telephone train” one of their warehousemen, Mike, during their lunch hour.
Peer Pressure is a peer-to-peer conflict resolution video that teaches co-workers how to settle work and personality conflicts when there’s no manager or supervisor around. Also great for internal customer service. Ross Morgan, has worked many jobs but can’t figure out why he can’t get along with his co-workers…until he realizes that “everything we ever learned about getting along with people we learned at home.” Ross finally succeeds with his peer after he applies those elementary principles he learned while growing up.
Home Away from Home is a work/life balance training film depicting the life of a man who is the perfect citizen and manager while he is at work. (His home away from home) He is caring. He is patient, considerate, and fair. But he is a far different person at home with his own family. What this manager needs to do is transplant his work habits…to his home life.
Citizen Sayles is the story of a wildly successful and highly fictional character. Winston Forde Sayles. He is a sales-oriented Zillionaire and tireless philanthropist who expires (of natural causes) at the age of 81. However, his dying words, “Key Holly”, intrigue the editor of the daily paper enough to send his ace reporter, Wally Perkins, to find out the story behind the words. Wally interviews friends, relatives, and an arch enemy to uncover what Sayles meant by the mysterious phrase. In his quest for the answer, Wally writes a five-part series highlighting Winston Sayles’ philosophies for sales success:
Shot entirely “on the street” and in shopping centers, this customer service video features the honest opinions of…Your Customers! What do they expect from you? What makes them loyal? What sends them out the door angry? You’ll hear their very candid turn-ones and turn-offs.
How dare I challenge you to ignore the advice of your friends, your family and your loved ones? What gives me the right to encourage you to question the wisdom of relationship Diva, Dr. Laura, or the motivational maven, Tony Robbins, or even the former field general of GE, Jack Welch? Worse, how could I possibly pick on the nice man whose asked millions of people worldwide the question, “Who Moved Your Cheese?”
Laugh It Off is a humor in the workplace training film that you will find fun and informative. We all know that humor has the amazing ability to lift spirits and create a more productive work environment. Humor is especially relevant these days considering our lightning paced, multi-tasking workplace. In an E-Communication world where emails, text messaging, voice mail, and Twittering keep us in “Contact” with our co-workers, humanity can suffer from a lack of caring and empathy. Humor has often been called, “The Human Race’s Lifeblood.” Well, if humor is the lifeblood of humanity (and morale), then, this short film is sure to provide a much needed “transformation.”
You are about to learn something shocking. Your customers, your clients, your patients, and your employees are often feeling vulnerable, helpless, anxious, embarrassed, and out of control. These days, the world is so complex they need you to ease their fears about buying your products and services. They need you to be an empathetic, trusted adviser who understands their point of view…not merely a person who completes the transaction. This eye-opening video has the power to forever change your culture from “transactional”…to emotionally profitable.
From 1980-1993 Ross Shafer crafted a successful career as a stand-up comedian. After winning the Seattle International Stand Up Comedy Competition in 1983, Ross went on to headline all of the major comedy clubs in America. He also became a casino favorite at Harrahs, Caesar’s Palace, The Riviera, Trump’s Taj Mahal, and Resorts International. During this time, Ross was a frequent guest on “Evening At the Improv” “The A-List” “Comic Strip Live” “and “Caroline’s Comedy Hour.” We know you will enjoy Ross Shafer’s clean yet irreverent humor; which is suitable for family viewing.