The Customer Shouts Back! takes an unflinching look at the dismal state of customer service – and how to fix it. After dissecting 1,000 complaints gleaned from websites and blogs worldwide, you’ll read the comments of real customers when the transaction went badly. You’ll hear fascinating cases studies from Fortune 500 companies down to very small businesses. You will leave this book with (10) failsafe ways to start gaining and retaining lifetime customers.Ross Shafer is an Emmy winner, author of 4 business books and fourteen HR training films on customer service, leadership, and motivation. Ross is sought after keynote speaker and consultant.
From 1980-1993 Ross Shafer crafted a successful career as a stand-up comedian. After winning the Seattle International Stand Up Comedy Competition in 1983, Ross went on to headline all of the major comedy clubs in America. He also became a casino favorite at Harrahs, Caesar’s Palace, The Riviera, Trump’s Taj Mahal, and Resorts International. During this time, Ross was a frequent guest on “Evening At the Improv” “The A-List” “Comic Strip Live” “and “Caroline’s Comedy Hour.” We know you will enjoy Ross Shafer’s clean yet irreverent humor; which is suitable for family viewing.
Out in the Nevada desert is a small watch store full of so much energy that they sell more watches than anyone, anywhere. This fast paced, 13 minute video covers a day in the life of this unusual company and its formula for winning customers.
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