The Customer Shouts Back!

$24.95

The Customer Shouts Back! takes an unflinching look at the dismal state of customer service – and how to fix it. After dissecting 1,000 complaints gleaned from websites and blogs worldwide, you’ll read the comments of real customers when the transaction went badly. You’ll hear fascinating cases studies from Fortune 500 companies down to very small businesses. You will leave this book with (10) failsafe ways to start gaining and retaining lifetime customers.Ross Shafer is an Emmy winner, author of 4 business books and fourteen HR training films on customer service, leadership, and motivation. Ross is sought after keynote speaker and consultant.

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Description

What or who killed customer service in America? What happened to common courtesy? Is it too late to resurrect it? In this fresh look at what makes customers love you or hate you, you’ll ready why the customer blames the “under 30” workforce. You’ll learn why women are the biggest complainers. You’ll understand why your customers have such strong emotional reactions to poor service. And, you’ll leave with (10) failsafe ways to start gaining and retaining lifelong employees – and lifetime customers. Ross Shafer’s careful research of over 1,000 customers complaints – combined with his 100+ speaking experiences per year reveals why customers are closing their wallets on you. But if you’re brave enough to listen and change, you’ll be rewarded with world class employees and customers who will love you for a lifetime. www.RossShafer.com

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