Description
What or who killed customer service in America? What happened to common courtesy? Is it too late to resurrect it? In this fresh look at what makes customers love you or hate you, you’ll ready why the customer blames the “under 30” workforce. You’ll learn why women are the biggest complainers. You’ll understand why your customers have such strong emotional reactions to poor service. And, you’ll leave with (10) failsafe ways to start gaining and retaining lifelong employees – and lifetime customers. Ross Shafer’s careful research of over 1,000 customers complaints – combined with his 100+ speaking experiences per year reveals why customers are closing their wallets on you. But if you’re brave enough to listen and change, you’ll be rewarded with world class employees and customers who will love you for a lifetime. www.RossShafer.com
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