Ross Shafer is a frequent healthcare keynote speaker in the following areas: hospitals, insurance carriers, healthcare professionals, dentist and dental associations, healthcare software solution providers & user groups.

WHAT DOES ROSS SHAFER BRING TO THE HEALTHCARE CONVERSATION AS A KEYNOTE?
Even though he is a 6-time Emmy winner for his work in comedy and talk show broadcasting, Ross has led a secret life buying and selling distressed companies (23 to date). He has written (9) books on leadership, motivating excellence, boosting customer/patient scores, and market relevance.

THE EVOLVING HEALTHCARE LANDSCAPE:
Websites like WebMD, FamilyDoctor, and KidsHealth have led to a wave of patient self-diagnosis (not always good). Further, the emergence of Doctor assisted eDiagnosis through MDLive, AmericanWell, and Teledoc are transforming the patient’s experience. Ross is keen to alert your teams and members how to become “future-proof” in this revolutionary on-demand environment.

Ross Shafer: Healthcare
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  • Cross-Pollinating Innovative Healthcare Practices: Ross is also a student of Relevance-in-Healthcare and he shares little-known best practices. He has witnessed maternity wards that could pass for a Westin Hotel. He’s gleaned spectacular hiring tactics from a Magnet hospital HR administrator who receives 28,000 nurse applicants a year… for only 1,000 available jobs. One healthcare provider is working with a tech manufacturer to create a ‘smart watch’ (worn by the patient) that transmits the patient’s vitals to the nursing station so that a nurse doesn’t have to wake the patient several times a night.
  • WOWing the Patient Does NOT Ensure Loyalty: However, eliminating the POW moments does boost return business. POWs are the unforgettable gut punches delivered when we make repeated mistakes, break our brand promises, or disappoint the patients with shoddy execution.
  • Underscores Your Specific Initiatives: Further, Ross works with each organization to weave in their specific initiatives and credos. Recently, a healthcare software company asked Ross to incorporate their “10 Corporate Imperatives.”  Ross is NOT a canned-speech kind of speaker. His customization leads many attendees to say, “That was great! How long have you worked here?”
  • Fun and Functional: Your attendees will find Ross’s style energizing and fun. Ross cites inspiring case studies of non-executive team members who have revolutionized a healthcare organization because they noticed an obvious innovation hiding in plain sight.
— Health Care Administrators Association

“Ross was AMAZING!!!! We had our biggest conference EVER in the summer. Ross as the Keynote was the perfect start for it. Attendees continued to talk about the WOW moments through the conference. It was a great referral.”

— Starkey Hearing Technologies

“SO well received and the highlight for many over the weekend. His presentation and personalization are a stand out for many.”

— American Associated Pharmacies

“Ross, Thank you for the terrific session. The membership was truly inspired. We couldn’t have asked for more.”

— T|D|R Orthodontics

“What can I say, but “THANK YOU, THANK YOU, THANK YOU.” We were hoping for great things from you–and you delivered!!! We heard so many fantastic compliments all day long about your presentation. We have done this for quite a few years now, and I am going to go out on a limb and say that this was our best event ever! Thank you for making us look great! However, I will say, I have a bit of a problem…. how in the world am I going to top this event next year?! Thanks a lot, Ross.”

SAMPLE CLIENTS

  • Pfizer
  • Humana
  • GlaxoSmithKline
  • Merck
  • Blue Cross/Blue Shield
  • DecisionOne Dental
  • Ecolab
  • Centegra Health System
  • Bayer
  • CVS Pharmacies
  • McKesson
  • Straumann Dental Products
  • Endo
  • Immunotec
  • Texas Hospital Association
  • Oticon
  • Beltone
  • National Association of Dental Plans
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