Testimonials:

“We thought Ross was great! I was personally a big fan of his Power Point presentation and how it played off of what he was saying. It made the presentation very interactive and entertaining.”

“Your role in the conference has contributed greatly to the professional development of mortgage brokers and agents in Ontario. The delegates spoke highly about your presentation in the evaluations and commentary that we received.”

“I wanted to thank you for your excellent presentation to the Reading Hospital leadership group this past Friday. The feedback has indicated everyone thought it was the best session ever. Your information was right on target, and we hope our attendees will utilize your information and advice effectively.”

“We thoroughly enjoyed having Ross at our event. He was very entertaining, engaging and funny. Great at lightening up the mood of our guests.”

“Ross is a very entertaining, thought-provoking speaker that captivates your audience from the moment he takes the stage. Every attendee I spoke with had nothing but great comments about his session.”

“GREAT SPEAKER, GREAT PRESENTER! Could’ve listened to him all day! Really good information on how to communicate with anyone and everyone!… He was hysterical. I loved it. He really got some energy going… I have been fortunate to hear him speak at a previous conference, and as usual found him entertaining and relevant… I thoroughly enjoyed Ross’s unconventional look at customer service. I will definitely use some of his ideas when I get ready to survey departments and end users in my new organization- short, sweet & with graphics!… Outstanding! I’ve already downloaded his books that he offers online and I couldn’t wait to see his 2nd session. I hadn’t planned on going, but after seeing him in the general session, I knew I had to see him again… The keynote speaker was the highlight of my conference, he was fantastic!!”

“I wanted to thank you for speaking at our event—twice! Your presentation seems to have been quite the memorable highlight, as a sampling of comments from our post conference survey included: “Ross Shafer was fantastic!”, “Ross Shafer and the Passing Zone were the best guest speakers I’ve ever seen.”, “Ross Shafer was a great speaker, very real in his approach”, “Ross Shafer was very inspirational and gave me some ideas for personal improvement toward the customer experience that I will definitely explore.” And really … the comments just went on and on. Thank you for spending time with us and reminding us of the importance of creating memorable experiences for our customers.”

“I can’t express enough the positive impact Ross had on the group today. His presentation was outstanding! His unique ability to deliver such a dynamic message in that casual manner it truly unbelievable. Our CEO commented to me that it was the right message for the times we’re in.”

“I thoroughly enjoyed your presentation at our recent Carpet One Convention. As well as being inspirational, you actually provided useful and practical strategies and tactics I can apply to my business and life…….what a concept!”

“You were the hit of our convention. I had many of our members approach me after your presentation saying that you were the best speaker they had ever seen at a Carpet One event. After 33 conventions and dozens of world class speakers, that is quite a compliment. We thoroughly enjoyed having you and are extremely appreciative of your insight and your contributions to our members.”