The Customer Talks Back! (Digital Download)

$29.95

Shot entirely “on the street” and in shopping centers, this customer service video features the honest opinions of…Your Customers!

What do they expect from you? What makes them loyal? What sends them out the door angry? You’ll hear their very candid turn-ones and turn-offs.

Length: 11 minutes

Category:

Description

Training Points: Customers have very specific ideas about how they would like to be treated. They want:

  • To be acknowledged
  • A smile
  • Direct eye contact
  • A courteous attitude
  • Respect for their time, knowledge and buying power
  • A well informed salesperson
  • Just enough attention

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