Customer Empathy (Digital Download)

$29.95

Customer Empathy is NOT a Customer “Service”

You are about to learn something shocking. Your customers, your clients, your patients, and your employees are often feeling vulnerable, helpless, anxious, embarrassed, and out of control. These days, the world is so complex they need you to ease their fears about buying your products and services. They need you to be an empathetic, trusted adviser who understands their point of view…not merely a person who completes the transaction.

This eye-opening video has the power to forever change your culture from “transactional”…to emotionally profitable.

Length: 11 minutes

Category:

Description

Comes with Training Material:

  • PowerPoint
  • Customer Empathy E-Book
  • Customer Shouts Back E-Book

Key Training Points:

Customers Want Empathy…NOT Service. Customers want you to look at the complications of the transaction through their eyes…their point of view. This video will explain the customer’s psychology and why “Service” is obsolete to them.

Perform Like A Talk Show Host. Show Extreme Interest. Talk show hosts ask all of the questions. They drive the interview and resist the temptation to talk about themselves. This video will show you exactly how to listen intently to learn…not to respond.

When People Love You, They Give You More Money. There is a unique link between love and generosity. Statistically, when a customer feels loved by you they will give you more money. They video will show you what you can do to “love” the customer.

Eliminate the Fear of Doing Business With You. Superstar companies who thrive in any economy take great care to eliminate every possible customer feat. This video will show you hot small innovations can easy the customer’s mind…and instill buying confidence.

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