Dealing with rude behavior at work isn’t just frustrating — it’s a culture killer. If you’re a manager struggling to curb disrespectful behavior, you’re not alone. Post-pandemic shifts have made rudeness more common. Here’s why it’s happening, how it affects your company culture, and what you can do about it. Why Workplace Rudeness Is Increasing…
Think your loyal clients will automatically stick with you forever? Think again. One small mistake can cost you millions — and it happens more often than you think. Why Client Relationships Matter More Than You Think A common mistake many businesses make is assuming that clients will always remain loyal without consistent effort. The truth…
The #1 quality of a customer service superstar isn’t technical skill or product knowledge — it’s their ability to care deeply about the concerns of others. The best customer service employees consistently think from the customer’s point of view, not their own inconvenience. They are humble problem-solvers who listen actively, respond thoughtfully, and remove friction…
Why Personal Branding Is Essential for Career Success in 2025 In an age where job competition remains fierce—even amid widespread talent shortages—professionals must find ways to stand out. The secret? A powerful personal brand. Your personal brand is how the world perceives your value. It’s not about flashy self-promotion—it’s about consistently showcasing your personality, leadership,…
Tom Brady: A Leadership Case Study in Excellence and Influence As a former college football player and leadership consultant to Fortune 500 companies for over 22 years, I’ve had the opportunity to observe a wide range of leadership styles. One individual who stands out as a prime example of what true leadership looks like, both…
What if your success wasn’t based on your education, talent, or even your network—but your integrity? After delivering a keynote in Detroit, I met a CEO whose billion-dollar business thrives on one simple, old-school principle: surround yourself only with people of unshakable integrity. After a keynote presentation in Detroit, I sat next to a man…
Starting a business consulting career is exciting, but scaling it into a high-earning, long-term profession takes strategy, discipline, and strong client relationships. After more than 25 years working with clients across industries—from Fortune 500 companies to mid-sized businesses—I’ve discovered the key traits that separate thriving consultants from those who struggle to find consistent work. If…
Ross Shafer On The 5 Things You Need To Be A Successful Author or Writer Kristin Marquet for AUTHORITY MAGAZINE 2-09-2022 …I didn’t know that writing jokes and telling carefully crafted stories were being noticed by my heroes. So, I was blown away when The Tonight Show Host, Johnny Carson, sent me a handwritten note…
Ross Shafer On The 5 Things You Need To Be A Highly Effective Public Speaker An Interview With Fotis Georgiadis of Authority Magazine Meet Ross Shafer Ross Shafer is an Emmy-winning television host, best-selling author, and former stand-up comedian turned keynote speaker. With over 2,500 paid speeches and 11 published books—including his latest, RATTLED —…
The Customer Is Always Vulnerable: Why Emotional Intelligence Is the Key to Customer Loyalty Forget the tired, old adage; “The customer is always right!” It’s just not true…or even relevant, anymore. A Better Truth: “The Customer Is Always… Vulnerable.” Whether you’re in retail, B2B, healthcare, hospitality, or tech, one truth remains constant: your customer feels…