Takeaways
Your Future Will Remain Secure if You Always Matter to Your Teams, Your Customers, & Your Clients
Being current is far different from being relevant. Relevant means taking action to continue to matter to your constituents. What do your clients/customers want from you in 2020? How can you retain valuable employees with so many tempting job opportunities available to them? Relevant leaders are able to sustain growth because they are vigilant, fearless and can adapt more quickly than their competition.
Why We Must “Marry” Humanity with Technology
Technology will continue to drive new profits and improve complex processes. Today, our customers and clients will communicate with us via chat, email, text, social media, and web conferencing. But we cannot allow our humanity to atrophy as we embrace tech. Humanity tells a better sales/brand story. Humanity heals errors inadvertently caused by technology. Ross underscores how to integrate emotion and curiosity with your technology efforts; to make relationships “stickier.”
Adaptive & Fearless Means Being Able to Innovate Under Pressure
Your competitors stay awake at night – scheming to take you down. That kind of pressure can often paralyze your teams, making them unable to “hatch” fresh angles and processes. Ross teaches a bulletproof technique for staying ahead of your competition, while invigorating your organization to harvest an endless supply of new ideas. Professional sports teams watch countless hours of game film to spot the weaknesses of their competitors. So, we must do the same; find the flaws and foibles of our competition by harvesting business intelligence. More than ever you need to relentlessly check your blind spots to see who is gunning for your business. Ross will reveal his top five tactics.
What Challenges are YOU Facing?
Talk to Ross in a complimentary 1-hour phone call. Tell him about your company initiatives and the objectives for your meeting. You will find that Ross is instantly engaging and able to offer insight and ideas from the (18) different industries he studies to make your event fun, memorable and impactful.
