How to Build a Relevant Culture?
Reset Your Culture and Innovate Your Operations
In this fun and energizing Keynote, you will learn how to reset your culture and innovate your operations, at will. Ross encourages your audience to embrace Relevance as a moving target. He will detail inspiring case studies that span the landscape of retail, manufacturing, B2B, construction, tech, and healthcare.
You will get solid ideas for motivating, collaborating, and creating cross-rapport within divisions to build solid relationships (based upon the time-tested tactics of his buying and selling 23 companies, as well as his TV Talk & Game Show career).
Rattled…
How to Go From Shook to… Solid
Don’t mistake the serious content for the glib title. Ross wants people to have fun while absorbing these lessons. Nobody changes to be worse and change doesn’t have to create anxiety. Ross has bought and sold 23 companies and is a master at merging cultures while getting buy in from both sides to drive growth forward. The secret sauce is to coach teams how to stay unshakable along the way.
Customer Loyalty
Cracking the Experience Code in a Revolutionary Way
After writing four books and 12 HR training films on this subject, Ross has determined that “WOW-ing” the customer does NOT create loyalty. It is reducing the “POW” moments that makes customers “sticky.” Customers want to buy from companies that don’t disappoint them…and from people who don’t make mistakes. In this highly entertaining and inspiring presentation, Ross will share the simple, yet powerful system he developed to help his clients quickly improve their customer experience scores. (EXAMPLE: one of his larger clients raised their JD Power scores 21 points in 90 days). The On-Demand Economy has caused customer expectations to change. Do you know what they want now?
Funny.Business.
Let’s Get Together and Laugh About Business Again.
If you want your attendees to leave your meeting energized, Ross Shafer brings hilarity to the joys of doing business! This wall-to-wall funny keynote tracks Ross’s outrageous rags-to-riches tale (selling fireworks on Indian Reservations – to touring as a standup comedian – to hosting a hit ABC-TV Game Show). Imagine hearing behind-the-scenes “show business” secrets…as well as eye-popping corporate success stories from his 3,000+ clients. Your audience will not only howl at his jokes & stories…but they’ll go home with real-world tactics to spark their entrepreneurial spirit.
Ross Shafer
The Ultimate Emcee
Ross Shafer is frequently asked to be the interactive “glue” for a 2-3 Day Convention. His style is to engage the audience to set the tone of your event, review what they’ve learned, and get everyone excited for what’s coming next. He often likes to present “from the floor” so that he can thread the dialogue throughout your conference for better retention.
