Is Your Company Future-Proof?
By leadership author and keynote speaker Ross Shafer
The Future Belongs to Companies That Adapt
If you want your organization to thrive—not just survive—in this rapidly shifting business landscape, you need to ask yourself one critical question:
Are we evolving fast enough to stay relevant to our customers?
Last week, I spent time with an innovative company called NICE, and what I learned could change the way you approach customer service forever.
Meet CXone: The Game-Changer in Customer Experience
NICE has developed a powerful cloud-based software suite called CXone, and it’s designed to do one thing exceptionally well: perfect your customer experience across every channel.
That matters more than ever—because 80% of customers will abandon a brand after just one bad experience. One mistake can cost you loyalty. CXone helps you prevent those costly missteps by gathering and analyzing feedback from email, phone calls, texts, social media, live chat, and your website.
Real-Time Insights That Keep You Ahead of the Curve
CXone doesn’t just collect data—it interprets customer behavior in real time through interaction analytics. This includes tracking keywords, identifying emotional intensity (yes, even detecting swear words), and providing actionable insights.
Whether you’re trying to:
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Monitor how often your competitors are mentioned
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Measure how your retention offers are landing
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Analyze how your support agents are performing
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Or simply understand what frustrates your customers most
CXone delivers clarity. It empowers you to customize your response strategies based on both the platform and the personality of the customer—creating meaningful, personalized experiences that build trust and loyalty.
Future-Proofing Starts with the Right Tools
The beauty of CXone? It’s cloud-native, easy to implement, and designed to integrate seamlessly into your existing system. That means your IT team can get back to building innovation rather than babysitting outdated infrastructure.
Your competitors are adopting this technology. If you aren’t, you’re falling behind.
Learn more about how CXone can transform your customer engagement at NICE.com.
Hire Ross Shafer to Future-Proof Your Audience
If your organization, conference, or leadership team is serious about staying ahead of disruption, you need a speaker who delivers more than inspiration—you need someone who delivers actionable relevance strategies.
With decades of experience helping Fortune 500 companies adapt to change, I share customized keynote presentations that will challenge your team, energize your event, and leave your audience with tools they can implement immediately.
Let’s work together to future-proof your business.
Click here to book Ross Shafer as your next keynote speaker