Is Your Company Future Proof?
By leadership author and keynote speaker Ross Shafer
NICE SYSTEMS:
Today I have a state-of-the-art tactic you can use to understand your customers better and lock-in your company’s relevance. Come back in five seconds and I’ll spill the answer. RLC.
Hi, I’m Ross Shafer and I thank you for finding the Relevant leaders Club where I’m dedicated to keeping leaders and team members relevant; Relevance means you continue to matter to your customers and co workers – and in this episode I want to talk about the evolution in the ways Your Customers WANT to be served.
Last week, I was lucky enough to spend time with a company called NICE –…NICE has a groundbreaking Cloud-Based software suite called CXONE – that will help you perfect the customer experience…which you need to do because 80% of customers will bail on you after just ONE bad experience…now I have to tell you that I am not being paid to say this. In fact, I don’t get paid for any of the products or services I talk about in these blogs.
I showcase the cool things I see because these tactics will keep your company relevant…to help keep you ‘Future Proof. Ok, back to CX One. CXOne collects customer feedback from whichever channel your customer likes to talk back to you, through email, phone, text, instant chat, social media, or through your website triggers. Then, CX One intuitively performs INTERACTION ANALYTICS to give you exactly what you’re listening for. CX One is interpreting key words and trending data.
Maybe you want to know how often your competition is mentioned, maybe you’re listening for how well your retention offers are resonating, maybe you are listening for how your call center agents are behaving…or you just want to know what customers are complaining about. But not just the complaint. You want to know the emotional intensity of their complaints. Yes, even SWEAR WORDS are analyzed. This is powerful stuff because THEN you can customize your responses; based upon the channel and the customer’s specific personality. THAT’s how you become future proof. You need to know about this this…because your competitors are catching on to this technology, too.
Again, the company is NICE. Go to NICE.Com and learn more about how to integrate CXOne into your current system; which is very easy by the way….CX One is in the cloud and it’s seamless…and it will get your IT people back to building stuff; which is like Oxygen to them! Just like Talking about relevant tactics is Oxygen to ME…I feel all puffed thinking I’ve done your customers a great service, today.
Alright, If you’ve liked what you’ve heard here please subscribe to this FREE channel by clicking on the button below and get practical ideas for staying relevant, every week. I’m Ross Shafer. Thanks for watching.
Ross Shafer is the author of (9) popular business books and (14) human resource training films. In a former career Ross won (6) Television Emmy awards for his work as a TV host, writer, and producer. Today, Ross is a sought after keynote speaker and consultant for Fortune 500 companies worldwide.