Should you Fear a Recession?

Recessions come and go. Afterward, will you change the way you do business? According to the NBER (National Bureau of Economic Research) there have been nine recessions since l953. None have lasted longer than 16 months. And, they are always followed by a “recovery period” which leads to “tremendous growth.” So you can look forward…

The Hard Case for Patient Empathy

Patients today live in a world of stress, heartache, and daily disruptions. Now more than ever, they need the empathy and understanding of their physicians, nurses, and healthcare providers. Who is Winning a Patient’s Trust Today? The hospitals and medical practices who continue to win market share and patient loyalty know something most don’t. When…

How to Tell Great Stories

WHO SHOULD READ THIS ARTICLE? I am writing this for motivational speakers who want to find an endless supply of stories they can use to encourage other people. I include in the list of “motivational speakers,” professional orators, pastors, priests, rabbis, attorneys, teachers, professors, lecturers, salespeople, parents, and anyone else who intends to influence behaviors…