Asian woman Gives Five stars to Customer Service Superstar

How to Hire and Train Customer Service Superstars Who Deliver Exceptional Experiences

The #1 quality of a customer service superstar isn’t technical skill or product knowledge — it’s their ability to care deeply about the concerns of others. The best customer service employees consistently think from the customer’s point of view, not their own inconvenience. They are humble problem-solvers who listen actively, respond thoughtfully, and remove friction…

The customer is always vulnerable, man pointing to chest with emotional vulnerability

The Customer Is Always Vulnerable: Why Emotional Intelligence Is the Key to Customer Loyalty

The Customer Is Always Vulnerable: Why Emotional Intelligence Is the Key to Customer Loyalty Forget the tired, old adage; “The customer is always right!” It’s just not true…or even relevant, anymore. A Better Truth: “The Customer Is Always… Vulnerable.” Whether you’re in retail, B2B, healthcare, hospitality, or tech, one truth remains constant: your customer feels…

Future-proof your business written in a journal

Is Your Company Future-Proof?

in this episode I want to talk about the evolution in the ways Your Customers WANT to be served. Last week, I was lucky enough to spend time with a company called NICE –…NICE has a groundbreaking Cloud-Based software suite called CXONE – that will help you perfect the customer experience…which you need to do because 80% of customers will bail on you after just ONE bad experience…now I have to tell you that I am not being paid to say this.