Career changes can feel overwhelming — but it’s also an exciting opportunity to rediscover your passion, purpose, and potential. In this podcast, award-winning speaker Ross Shafer Joins with musician Matt Wilson to discuss key points from Matt’s book “Hooks: Lessons on Performance, Business, and Life from a Working Musician.” Tune into this inspiring conversation packed…
Only read this article if you are a manager of people. I never thought rude and disrespectful behavior in the workplace would be tolerated. In the near past (say 5 years ago) tolerating rude and disrespectful behavior toward the boss (and your coworkers) wasn’t a thing. Why is it now? I have some ideas about…
I’ve got a cautionary tale for you about paying attention to your business. Recently I was at a board meeting where the Chairman was telling a story about a financial advisor who made a really dumb mistake. For the sake of this article, I’ll call this financial planner, Mr. Careless. One of Mr. Careless’s clients…
The #1 quality of a customer service superstar is the ability to think about ALL of the concerns of others rather than how you yourself might be inconvenienced dealing with them. Customer care is about listening well and solving problems in a humble manner. Think about the purchase process from the customer’s point of view.…